Vanson Bourne and Bold360 powered by LogMeIn surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes. Join me and other CX, Service, and IT leaders at LogMeIn's CXNext in Boston on June 5th, 2019 to discuss the impact of AI-powered customer engagement across industries and business functions. We'll let you know when we release more educational articles covering beneficial applications of AI for customer experience.